Yes, we ship our products internationally, subject to the import regulations of the destination country. We currently use Tabitha Cargo and DHL for international deliveries.

Please note that courier services do not deliver to P.O. Box addresses. Kindly provide a complete street address for delivery.

If no one is available to receive the parcel, the courier will make additional delivery attempts in accordance with the courier's policy and will leave a notification card or delivery instructions after each unsuccessful attempt.

Bali Balance is not responsible for customs regulations, import restrictions, or any customs duties, taxes, administrative fees, or other charges that may be imposed by the destination country. Any such charges are the sole responsibility of the customer.

Please also note that customs authorities in many countries require shipments to be cleared within a specified timeframe. If a shipment is not cleared or collected by the customer within 5 calendar days of its arrival (or up to 10 calendar days during peak periods, depending on local customs regulations), it may be automatically Returned to Origin (RTO).

Any additional shipping, return, storage, customs, or administrative costs incurred as a result of an unclaimed shipment will be the responsibility of the customer.

LOCAL DELIVERY (BALI, INDONESIA)
For shipping rates and estimated delivery times within Bali and Indonesia, please contact our Customer Service team via WhatsApp: +62 878 6223 7007.

We also offer same-day express delivery via Gojek within Bali to hotels, villas, and residential addresses (subject to availability).

Payment options:

• Credit Card (Stripe)
• Bank Transfer
• Tokopedia

We'd love to welcome you to our store!

Bali Balance Store
Jln. Raya Taman No. 147A, Seminyak, Bali, Indonesia

Opening Hours:
Monday – Saturday: 10:00 AM – 6:00 PM

SINGAPORE DELIVERY
We have a local office in Singapore.

To place an order, please contact our Singapore team via WhatsApp: +65 8878 3687.

Delivery fee: SGD 6–10 (depending on the delivery location). Processing and delivery time: 2–5 working days

INTERNATIONAL DELIVERY
Free international shipping on orders above USD 300.

Bali Balance is not responsible for customs regulations, import restrictions, or any customs duties, taxes, administrative fees, or other charges that may be imposed by the destination country. Any such charges are the sole responsibility of the customer.

Orders are processed from available stock and are typically dispatched within 3 business days after full payment has been received.

Once your order has been shipped, Bali Balance will provide you with the Air Waybill (AWB) tracking number, allowing you to track your shipment online.

Following payment authorisation and verification, international orders generally arrive within 5–20 business days, depending on the destination country and customs clearance.

For bulk orders or any questions, please contact us at info@balibalance.net  or balibalanceretail@gmail.com   

- Local delivery (Bali / Indonesia)
The shipment cost is varied, depending on the location and product weight.

For shipment charges / delivery time, please contact our customer service
+62 878 62237007. The option of the express delivery by Gojek is
available in Bali .

- International shipping
Our standard delivery charge for orders is USD75.00. Enjoy Free Shipment for the orders above USD300

You will receive an email once your order has been dispatched, detailing your consignment number and carrier. Delivery time depends on the location.

Bali Balance specializes in products made with Raw Virgin Coconut oil-based ingredients, harnessing the natural benefits of this versatile super food.

Our raw coconut oil is carefully extracted using a proprietary method, ensuring the highest quality and the preservation of its natural nutrients.

Pure. Cold-Pressed. Raw. Halal-certified

Renowned for its rich, restorative properties, virgin coconut oil delivers deep hydration and lasting nourishment to both skin and hair.

Brimming with natural antioxidants and essential vitamins, it defends against environmental stressors, enhances skin’s elasticity and luminosity, and promotes silky, radiant hair.

By infusing our formulas with raw virgin coconut oil, we offer a nature-powered experience—where purity meets performance in your beauty and self-care rituals.

Bali Balance upholds cruelty-free standards.

Our products never tested on animals and are free from synthetic additives, ensuring a safe and ethical choice for your beauty and wellness needs. They are sourced from sustainably managed farms, reflecting our commitment to responsible and ethical practices.

Glow with purpose.

Elevate your skincare routine with products that are as effective as they are ethical. Our commitment to sustainability means you can care for your skin—without compromising the planet. Share your journey with those you love, and inspire a community of conscious beauty. Together, we create change—one radiant face at a time.

Sustainable beauty starts with you.

All Bali Balance products are considered safe for use during pregnancy.

• As a general guideline, essential oils should be avoided during the first trimester of pregnancy and after the baby delivery.
  
• Avoid applying near the breasts (particularly in late pregnancy if you plan to breastfeed soon).
  
• Use sparingly—once daily on the belly is generally sufficient.
  
• The safest product to use is Pure, Cold-Pressed Raw Virgin Coconut Oil. Always perform a patch test to check for any allergic reaction.

Please note that this information is not a substitute for professional medical advice.

Always consult your healthcare provider (such as your gynaecologist) before using any essential oil products during pregnancy, especially blends with active plant compounds like lemongrass, rosemary, etc.

If your product is faulty, damaged or if we have made a mistake, please contact our customer service team.
WhatsApp: +62 8786223 7007 email info@balibalance.net or
balibalanceretail@gmail.com 

For more details, please refer to “Terms & Conditions”